Supertrim takes great pride in the premium quality of our products and guarantees your satisfaction.
If you are not quite happy with the fitment, or a certain part of the order is missing, please contact us immediately. Do not return the item/s until we provide return instructions. Except weekends and public holidays, we will respond within 48 hours of receiving your emails or phone calls.
- Loose fitment normally requires correct installation procedures to rectify. Our friendly staff can guide you over the phone to achieve the correct fitment of the items you purchase.
- If we have sent an incorrect or faulty item, we normally take it back at our own costs and re-send you the correct item. If the item does not fit your purpose because you did not provide us with correct and/or sufficient information, you can return at your cost for exchange.
- Our seat covers are custom made according to the car manufacturer's standard seats. If your seats have been modified, worn off or no longer in the orginal factory seat configuration including but not limiting to shape, thickness, etc., our seat covers might not 100% fit. In such cases, we might be able to offer customisation to better fit your seats, which would incur additional charges.
- If you do not like the general design or fitment of our product, you can return the item under our "change of mind" policy.
30 Days Money Back Guarantee: In case of change of mind, you can return a product within 30 days of invoice for a refund minus the original cost of shipping to you (and a 5% - 15% restocking fee may apply). Products must be in unused condition and in the original packaging. Please do not return the item/s until we provide return instructions.
- We might refuse to accept return of items with special customisations (for example: stitching colour other than the default stitching colour).
One Year Warranty Period: During the warranty period, if the stitching comes apart or a certain section of the item is worn out, please send a photograph/s of the product with an explanation of the issue. Then you will send the item to us for free of charge repair. Warranty is void if product has been damaged by accident, misuse, abuse or other abuses not arising our of defects in material or workmanship and does not cover everyday wear and tear.