🚚 Shipping, Delivery, and Returns Policy
📦 Shipping & Dispatch
| Destination | Shipping Cost | Carrier | Delivery Times (After Dispatch) |
| Australia | FREE | Australia Post | Allow 1-5 working days |
| New Zealand | FREE | Australia Post | Allow 2-5 additional days |
Dispatch Times:
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In-Stock Items: Dispatched the next working day.
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Custom-Made Orders: Dispatched within 3-5 business days.
✅ Returns, Refunds, and Guarantee
Returns Process
To ensure efficient processing, all returns must be pre-approved via email.
All returns must clearly include:
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Invoice / Order Number Reference
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Contact Name, Phone Number, and Email Address
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Explanation of the problem
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Must be returned within 30 days of purchase
Note: Omission of the required information may significantly delay the investigation and processing of your return. Customers are responsible for return shipping and handling charges unless prior arrangements have been made.
Refunds & Exchanges
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Refunds: Approved refunds may take up to 5-7 working days to complete.
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Exchanges: Exchanges can be approved case by case. Customers seeking a different item should return the original purchase (subject to the above conditions) and place a new order.
Product Guarantee
Goods are guaranteed to be free from defects in workmanship and materials for the stated period accompanying the specific product. Defects occurring under normal use and care will be repaired, replaced, or refunded at our discretion.
Exclusions: The guarantee does not cover defects resulting from:
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Accident, misuse, or abuse
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Improper installation or operation
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Lack of reasonable care