Upon receipt of the item, if you find the item does not fit as shown in the photo/s or a certain part is missing, contact us immediately. Do not return the item/s before we give give you return instructions.
In most cases a generic photo rather than one of an actual model is listed with the illustrative purpose of showing the fitment of the seat cover. Please feel free to call 03-8774 2705 for help with fitting assistance.
With the exception of weekends and public holidays, we ensure you get our technical support within 48 hours of hearing / receiving photos from you. We can easily re-send the correct item (new replacement or appropriately customised item). We will pay the return postages where there is a clear proof that the goods are majorly faulty, or we have sent the incorrect item.
In rare events the buyer is supposed to pay the return and re-dispatch postages if the buyer has made the wrong choice or provided incorrect / insufficient information about their vehicle, or caused damage to the item through misuse.
If customers are not willing to provide proof of the purchased item being faulty or unfit (normally via sending photos) and request a refund, such a request will be handled under "Change of mind" terms and conditions (see "Refund" below).
We accept change of mind and are happy to make a refund of the value of the goods (excluding original postage) after making a standard 15% restocking fee deduction(*).
restocking/admin/handling fee (*) helps to cover our costs of processing customer enquiries, order, dispatch, contacting eBay and PayPal, handling post-sales enquires, tracking and inspecting returned items.
To ask for a refund within the money back guarantee period, simply let you know you’ve changed your mind and make sure the items to be returned (at your own cost) must be unused and in the original condition and packaging.